Microsoft Customer Relationship Management
It's all about customers

Microsoft CRM improves business productivity by helping salespeople and customer service representatives perform their jobs more effectively. Sales and customer service features include leads and opportunity management and a searchable knowledge base. Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance.

Put Customers at the Center of Your Business
Customer relationships are the backbone of your business—but the tools to effectively manage these relationships have, until now, been geared toward large companies with the resources to support prolonged implementation processes and high costs for training, customization and maintenance. Microsoft Customer Relationship Management offers powerful CRM functionality from the start-and makes it easy for you to customize, integrate and maintain your solution efficiently and affordably.

Delivering Customer Loyalty
Deliver superior customer service and increase support capacity—without adding employees. Microsoft CRM - Customer Service makes it easy for service representatives to track customer requests, manage support incidents from initial contact through resolution and provide the consistent, efficient service, key to customer satisfaction.

Improve Sales Success
With Microsoft CRM, salespeople can increase sales success by shortening the sales cycle and increasing close rates. Accessible from Microsoft Outlook and the Web, Microsoft Customer Relationship Management Sales is designed to help your sales team work without limits—on the road or at the desk, online and off-line, they will have access to complete customer and product information.

Integrate Powerfully
Tightly integrated Sales and Customer Service modules ensure a complete customer view for all users, allowing businesses to offer customers an efficient, well-informed team that works together to build customer confidence and inspire loyalty. By leveraging .NET technology, Microsoft CRM offers powerful integration with Microsoft Business Solutions ERM applications to streamline business processes and ensure consistency of information across the organization. Exposed, secure APIs and support for open standards enables efficient, cost-effective integration's with value-added Web services and third-party business and financial systems, regardless of platform or programming language.